Frequently Asked Questions

The expiry date is based off the amount of testing that has been done to confirm that the product won't degrade, and will remain within +/- 20% of the stated label claim during that period.

Most of our product is based off 9 months of stability data, meaning that from the time it's packed, it's been effectively "triple checked" (with three separate batches) to still be good to that point.

That's not to say that product "goes off" like milk would overnight, but rather it's simply the extent of the time that a product has been tested until.

The size of the buds does not impact the efficacy of the product. More specifically, larger buds often have more inner stem which has no active-ingredient (THC/CBD).

This is especially true for a lot of "Runtz" based genetics, that have smaller flowers.

Traditionally, a smaller bud size was an indication that the grower had taken "lowers" or "popcorn" which is normally of lower potency due to less light on the flower, or as a sign of a novice grower.

However, due to strict medicinal testing requirements, the size of larger / smaller bud is taken into consideration, and is not subject to this.

For this reason, although we have heard of some vendors doing this, there is no "medical" need, and the consumer is not getting any form of degraded product by having larger / smaller sized flower buds.

There are upper-limits on flower moisture levels set by NZs regulations. This is known as "Loss on drying" or "LOD".

This limit was originally 10% when the Medicinal Cannabis Scheme was first introduced, however was increased to 12% as of July 2024 for newly registered products (where the product stability data supports it).

Although the difference may sound small, we strongly feel that a 12% LOD maintains a significantly higher quality consumption experience.

However, some consumers may want to use a Grove Terploc pouch, to bring the flower to a more traditional moisture level.

There are only specific permitted product materials that a medicinal cannabis product may be packaged in, as part of the NZMQS standards. These are defined in the European Pharmacopoeia, and it's why you'll note most products across all vendors come in very similar base packaging materials.

The stability data supporting the product shelf-life / expiry date is specific to the jar or packaging that it is provided in, and the components in the Terploc pouches are not the same as the original packaging.

However, stability data only takes into account the sealed jar, and not specifically once it's been opened / closed half a dozen times as the consumer pulls out their medicine, and potentially lets more humid air into the container. This is why some consumers prefer to store in a "breathable" Terploc pouch.

This is why we may opt to supply one alongside our supplementary packaging materials, for consumers who want to use one.

Traditionally, consumers have used the "snap test" as a method of ascertaining if flower has been suitably dried.

However, this usually means that the flower has been dried down past 10% LOD, or, down to a moisture level below 55%, depending on the bud.

This is fantastic for legacy producers / consumers at ensuring that flower will not go moldy in a bag, however it greatly degrades a product well past "optimum".

With rigorous lab-testing, at up to 12% LOD there should be no degredation across the shelf life of the product, while also ensuring that it remains at an ideal moisture level for consumption.

There are strict rules around product advertising in New Zealand that prohibits us from discussing an "unapproved medicine" (despite going through NZMQS verification) in-public.

As a result, any product we have in jars as a finished-product is unable to be publicly discussed or commented on, including availability such as where it can be prescribed / dispensed from.

We can talk about general things that aren't product-specific though, and we would love to be able to discuss more, but if we aren't able to comment on certain aspects then this is likely why.

It can't hurt for you to ask though, we would rather you did, so please don't take it personally if we have to decline to comment. We're as much of an open book as we possibly can be on our Instagram, but even that has limits as well.